I have been having A LOT of issues with your messenger.
(1) Live Chat does not load/open when clicked on. I reported this last week.
(2) Messages I type out are being cut short where I type out a message but the entire message is not being sent, it cuts off the last few words. (I also reported this a week ago)
(3) I also began experiencing issues with my messages not sending at all.
(4) Finally, I try to open a message to my account manager but it loads a different conversation with a different rep, not allowing me to continue an open discussion.
I "would" take screenshots to show you, but I cannot since messenger is not functioning properly.