I am furious! It's a breach of privacy and a major safety concern! Like most people, I run my digital marketing agency from home. Please have your team remove the numerical and street address from directory listings IMMEDIATELY! If it is a required field, simply have them input a hyphen -

Upon viewing the information your team just performed to resolve the issue with the directory listings I purchased, not being active. I discovered your team REMOVED/DELETED the business info I had set up in 2023 in my settings section; claiming that was why the directory listings was not working is because it was blank.

It has never been blank! I set up that information when I became a customer in 2023, I have not moved and have not changed it. Furthermore, while I was attempting troubleshooting steps several times yesterday and numerous times again today, I verified and re-verified the businsess info in the settings section and it was just as I had originally set it up...up until I received an email from support stating it was blank and showing me a screenshot that showed someone from DashClicks wiped out the previously saved details that has existed there for 3 years.

Furthermore, someone from DashClicks, who I am guessing was troubleshooting to resolve the bug with the error message pop-ups I was receiving, indicating my directory listings were not active, suddenly decided to add my home address while they were correcting other issues related to the inactive directory listings.

Immediately upon seeing my personal home address in my business info section in settings, I promptly reverted it to how I had set it up originally with just a hyphen for the street address, and no numeric address; only a city, state, and zip to ensure my privacy and safety. Please ensure no one from your team changes information made available to the public without my direct consent. Thank you!

I never want to publish my home address, as I work from home. I never previously included my home address, and I do not appreciate your team adding my home address.

That was NOT the root of the problem, I assure you! I know this because I had the directory listings previously (months ago) for my marketing agency, and the numerical and street address were NEVER included! Yet I was able to have the directory listings service back then without the bugs experienced this time. I had set up my business info back in 2023 and have not made any changes to it. I had the directory listings a while back, with no issues. And I have not made any changes to my business info, yet I encountered an issue this time with the directory listings.

I FURTHER VERIFIED this by removing the numerical and street address your team just added, and obviously, other issues were preventing my directory listings, because in updating my business info to revert it to how I had originally set it up years ago, I went into Analytics to see if it caused an error, and it did not!

However, the information in my settings Business Info isn't carrying over to Analytics.

Therefore, my home address that your team decided to include in my business info carried over to the directory listings and my home address has now been published on over 60 sites, and even though I corrected it in the settings business info, it's not carrying over or being corrected in the analytics area for the directory listings, and my home address is still showing in the directory listings.

Please have someone CORRECT THIS IMMEDIATELY!

I've sent several emails to your team, called over an hour and a half ago, and was told someone would call me within the hour, and just got off the phone with support again, and I am STILL WAITING to hear back from someone. Publishing my personal information without my consent is a privacy and safety violation and NEEDS TO BE ADDRESSED PROMPTLY, without further delay.