I've encountered this issue multiple times. They've contributed it to being based on the info entered; the more info input the more accurate the reporting. But, I haven't noticed a difference after spending time researching all of a customers socials, etc. Time and energy wasted, reporting still isn't accurate. Makes us look like we're giving fake/inaccurate info. It's hard to win a lead when the tools we are using don't work as they should.