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Dillon Ross
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Logo Not Showing on Email
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D
Dillon Ross
March 22, 2022
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Subrat Pradhan
marked this post as
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June 2, 2022
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This post was marked as
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March 28, 2022
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Gil Golan
Hey Dillon Ross! So this may be because your logo is white and is appearing on a white background. Please check the color of your logo and see if changing this makes a difference. I'll be waiting for your reply.
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March 22, 2022
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Dillon Ross
Gil Golan: It is half white and half #d21c5c.
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March 22, 2022
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Gil Golan
Dillon Ross: I believe it is pulling from the logo in the Branding section of your settings. That logo appears to be all white.
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March 22, 2022
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Dillon Ross
Gil Golan: This one is actually for - caterspark.dashclicks.com
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March 22, 2022
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Gil Golan
Dillon Ross: Got it. I'd say to try again. Also, maybe your email software is blocking images from downloading as a safety precaution. Do you see the option to "download images" in your email provider? That can be another reason for that.
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March 22, 2022
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Gil Golan
Dillon Ross: Just so we can verify it's not a bug, can you let me know which email this was? Just so we can track it down and fix it on that specific email. Like what was the actual notification or subject of the email? Can you provide a full screenshot of the entire email?
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March 23, 2022
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Dillon Ross
Gil Golan:
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March 24, 2022
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