Phone number disappeared from Business contact
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Jacob
The phone number disappeared from business contact. I moved around some of the catorgories and noticed the phone number had disappeared. So I went in and cloned the phone number property and added it to the view. It still was not there, so I deleted the contacts I had added and logged out. After logging out and logging back in the phone number tab appeared again. So I input the contacts and added the phone number and submitted. When looking at the contact list, it appears that column is now blank with no phone number appearing, but if I click on the contact to send an SMS message the phone number appears.
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complete
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Tommy Sela
Hey Jacob hope all is well! Yes this ticket was reviewed and were taking a closer look at your configuration to ensure it setup properly and if the phone number value is missing then it will be corrected.
Please note that default fields cant be cloned and used the same way. When you clone a default field it does not inherit the same value of the default field. The custom fields you create or clone are fields to collect additional data for the contact but that data can't be used the same way default fields are used. For example: If you clone the phone number field the value will not transfer and the system will not recognize it as a phone number, rather just a new data field with the same title "Phone Number".
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Jacob
Tommy Sela: Thanks for the follow up Tommy. Understand what you are saying, I guess my only concern or question is when I delete the clone phone number field and just I can see the default phone number field under the managed properties, but cannot see it in my managed column tabs. It seems to just disappear from site. Also, not sure if you saw the other issues I was having around SMS messages or not? I had a ticket out on that, but I was told it was going to have to be sent over to the developers. It has been a week ago and I have not heard anything else, so not sure what is going on with it. I can put a separate bug request in for that if you would like.
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Tommy Sela
Jacob: Hi Jacob, I followed up with the engineering team and they need to check the configuration files on your account specifically. Once they check that they will fix it so that it will be visible on your list. Also, yes I would submit another ticket regarding the other issue you mentioned so that it can be delegated to the team for your specific account
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in progress
Gil Golan
Hey Jacob, thank you for sharing all that! Would it be possible for you to share a screen recording of this so we can have a video and see exactly what's happening? That way, we can share with our devs and get a fix launched right away! Waiting for your reply. Thank you!
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Jacob
Gil Golan: Hey Gil, I have a few different issues I would love someone to take a look at. Let me see, I think I can share a recording through Teams and send. I have not tried it before, but think I have the capability. Let me work on it and I will see if I can send. If I am able to do it, where do I upload it to? I do not see a place on here unless I am missing something.
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Jacob
Below is a link to the screen recording. Please let me know if you have questions.
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Jacob
Just checking back for an update on this issue.