T
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Tommy Sela
Client is trying to upgrade his SEO pro plan and once he processes the payment is not actually being processed, the screen just continues to load and doesn't allow them to actually upgrade.
Note: noticed that the API call for the upgrade is sending an erroneous subscription ID. We have had successful SCO upgrades in the past but they have been for the main account this particular request is for a sub account from the main account so that's where I will start looking.
account_id: 61dd51260a40170ea25ea879
account_name: Luxury Bedrooms York
Subscription ID: 61f944b3e332755d7cf26c18
https://www.loom.com/share/00ebe50ce7df48fb91b55d10118f7825
https://app.logrocket.com/cuv5as/dashboard-v2/s/5-6ce4f6fc-365e-45a6-a999-be4df8656bd8/0?filters=%255B%257B%2522id%2522%253A%2522SkVtkIsQ5%2522%252C%2522type%2522%253A%2522timeOnPage%2522%252C%2522params%2522%253A%257B%2522url%2522%253A%257B%2522operator%2522%253A%257B%2522name%2522%253A%2522contains%2522%252C%2522type%2522%253A%2522CONTAINS%2522%252C%2522hasStrings%2522%253Atrue%257D%252C%2522strings%2522%253A%255B%2522dashboard.mwdigitalyorkshire.co.uk%2522%255D%252C%2522type%2522%253A%2522href%2522%257D%252C%2522time%2522%253A%257B%2522operator%2522%253A%257B%2522name%2522%253A%2522at%2520least%2520once%2522%252C%2522type%2522%253A%2522GT%2522%252C%2522hasStrings%2522%253Afalse%252C%2522hideLabel%2522%253Atrue%252C%2522value%2522%253A%25221s%2522%257D%252C%2522strings%2522%253A%255B%25221s%2522%255D%257D%257D%257D%255D&fromTab=sessions&network_id=0-xhr-23&network_root_tab_id=0d38af1a-f84e-4351-b37b-f9baca736dc9&network_tab_id=0d38af1a-f84e-4351-b37b-f9baca736dc9&t=1649263614358
April 6, 2022