My marketing agency can't access support: the issue is STILL ONGOING. When I click the support tab just above my name and icon in the bottom left, it displays several options on the right, such as live chat, phone support, get a demo, etc. But WHEN I CLICK ON "LIVE CHAT," the sidebar closes, and nothing happens!

As mentioned, I have cleared my cache and cookies. I've closed all tabs and windows, but I still can't access the live chat feature. I have tried troubleshooting by using the app on my phone; still no access. I have tried other web browsers, but still can't access it.

If I click Live Chat, the sidebar closes and nothing loads. I also cleared my browsing history, cache, cookies, and added the website URL to "allow pop-ups."

I've tried many troubleshooting steps, and I changed my agency username and email as instructed by support to see if that would fix it; it didn't.

After months of this ongoing issue, one rep mentioned that my email is being blocked, but I was never provided a proposed solution for how they intend to fix it.

I have reported this issue multiple times, but support keeps marking the ticket as complete. I tested it, but it still isn't fixed. Can someone please fix this issue?