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Analytics (14)
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Trying to buy a phone number
1-searched for a Canadian number with area code 343 2-selected Buy Now from the list of numbers 3-chose 6 month plan 4-clicked checkout error happened "Something went wrong"
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Subscriptions Section: Unable to reactivate cancelled websites
There's no option to reactivate cancelled websites in the dashboard Settings > Subscriptions, only "View Invoices" option is available. Global issue.
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Unable to Change Secondary Branding Color
I have tried a dozen of times over the past few weeks but everytime I try to change that secondary color, it just keeps spinning to save but never does. I've tried different colors, logging out/in, different days but still nothing..
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Address: City named Ada in Michigan not showing up
Managing Business Profile Address: City named Ada in Michigan not showing up Global issue.
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2
I can't change any of my branding images.
I haven't been able to change my profile pic, the logo, etc. When I try to it pops up with the message "Something went wrong."
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A2P Registration
Saying "First Name is Missing" "last name is missing" as well "email is invalid" and "phone number is invalid". NOTHING is missing and NOTHING is invalid. I HAVE BEEN WAITING 3 MONTHS FOR A RESOLUTION. WHAT A JOKE!
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A2P for non-US based clients
A2P is currently only needed for sending to numbers in the US. There are users that want to use DashClicks phone numbers to send messages elsewhere.. our system does not allow users to use phone numbers unless they go through A2P registration.. Need to have some workaround for users not trying to use phone numbers to send to US businesses where it does not need A2P to work.
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SMS failing. NOT sending to USA
Client is a business in Canada, purchased a phone number local to Canada, sending SMS to a client in Canada. There shouldn't be a block on SMS due to A2P -A2P should NOT be preventing this customer from sending SMS See images from account:
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3
Custom Email Domain Error
There is an error when trying to add an email. Your support tried to assist but had the same problem.
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Custom email domain API key is misconfigured
The error message comes up with Sendgrip api key is misconfigured when i try and add a custom email domain.
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